Shipping policy
Atelier Au is pleased to offer complimentary worldwide shipping on all orders.
Every piece is carefully prepared, inspected, and securely packaged before leaving our atelier to ensure it arrives safely and beautifully presented.
Order Processing
As many Atelier Au pieces are individually crafted, production times vary depending on the design and level of customisation.
Once your order has been completed and passed our final quality inspection, it will be prepared for shipment.
You will receive a shipping confirmation email together with your tracking information once your order has been dispatched.
Complimentary Worldwide Shipping
We are pleased to offer complimentary standard shipping on all orders worldwide.
Your order will be fully insured during transit and shipped using one of our trusted international courier partners.
Courier selection may vary depending on your delivery destination.
Delivery Times
Delivery times begin once your order has been dispatched and are separate from the production time required to create your jewellery.
Estimated delivery times are:
- United Arab Emirates: 1–3 business days
- GCC Countries: 2–5 business days
- International Destinations: 3–7 business days
These timeframes are estimates only and may vary due to customs clearance, public holidays, weather conditions, or circumstances beyond our control.
Customs Duties & Taxes
Orders shipped outside the United Arab Emirates may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
These charges are the responsibility of the customer and are not included in the purchase price.
As customs regulations vary by country, we recommend contacting your local customs authority before placing your order if you require further information.
Delivery Address
Please ensure that all shipping information provided at checkout is complete and accurate.
Atelier Au cannot be held responsible for delays or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.
Should a shipment be returned to us due to an incorrect address or failed delivery attempts, additional shipping charges may apply for reshipment.
Signature Upon Delivery
For the security of your purchase, all jewellery shipments require a signature upon delivery.
Please ensure that someone is available to receive your package at the delivery address provided.
Shipping Restrictions
Atelier Au proudly ships worldwide; however, we are unable to ship to destinations where shipping is prohibited or restricted under the laws and regulations of the United Arab Emirates or where international courier services are unable to operate.
This includes destinations subject to applicable sanctions, export controls, trade restrictions, or other legal or regulatory limitations.
Atelier Au reserves the right to decline or cancel any order where shipment cannot legally or safely be completed. If payment has already been received, any applicable refund will be processed using the original payment method.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery timeframe, please contact our Customer Care team.
We will work directly with our courier partners to investigate the shipment and keep you informed throughout the process.
Damaged Packages
If your package arrives visibly damaged, we recommend photographing the package before opening it and contacting us as soon as possible.
If your jewellery has been damaged during transit, please notify us within 7 days of delivery by emailing info@atelierau.me, together with photographs of the packaging and the item.
Our team will review the matter promptly and work with you to reach an appropriate resolution.
Customer Care
If you have any questions regarding shipping or delivery, our Customer Care team will be delighted to assist.
Atelier Au Jewellery Trading FZ-LLC
Trading as Atelier Au
Email: info@atelierau.me
Website: https://atelierau.me