Atelier Au is a UAE-based fine jewellery brand specializing in beautifully crafted jewellery designed to celebrate life's most meaningful moments. From timeless everyday pieces to bespoke creations, we combine expert craftsmanship with a highly personalized experience to help you create jewellery you'll treasure for years to come.

Atelier Au is based in the United Arab Emirates and proudly serves customers worldwide.

At Atelier Au, we believe buying fine jewellery should feel personal, transparent and enjoyable. We combine expert guidance, carefully sourced materials and exceptional craftsmanship to create jewellery that reflects your story, without the pressure often associated with traditional jewellery shopping.

Absolutely. One of the things we pride ourselves on is guiding clients through the entire process. We'll help you understand the differences between diamond shapes, natural and lab-grown diamonds, settings, metals, and budget considerations so you can make an informed decision with confidence.

Absolutely.

Many of our designs can be personalised by selecting your preferred metal, gemstone, diamond, size or engraving. If you're looking for something truly unique, we also offer bespoke jewellery design services.

Yes.

We love bringing unique ideas to life. Whether you have a sketch, inspiration images or simply an idea, we'll guide you through the design process from concept to completion.

Where the design allows, engraving is available on selected pieces.

If engraving is available, it will be indicated on the product page or discussed during your consultation.

Yes.

We offer both natural and laboratory-grown diamonds, allowing you to choose the option that best suits your preferences and budget.

Our team will happily explain the differences and help you make an informed decision.

All the pieces directly available on our website are laboratory-grown, you can contact us via Whatsapp for the same piece in a mined diamond option.

Where applicable, our diamonds are accompanied by internationally recognised grading certificates.

Any natural diamond of 0.3 Carats or laboratory-grown diamond of 1 Carat and above will be certified by GIA, IGI, or HRD.

Unless otherwise stated, we use natural gemstones selected for their beauty and quality.

Because every gemstone is unique, slight variations in colour, inclusions and appearance are to be expected and are part of what makes each piece special.

If you're unsure of your size, our Customer Care team will be happy to guide you before you place your order.

We recommend confirming your ring size before production begins to ensure the best possible fit.

Eligible rings benefit from our complimentary Ring Resizing & Care service.

Please refer to our Ring Resizing & Care page for full details and eligibility.

Production time depends on the piece you've selected.

Estimated production timelines for the pieces on the website are between 1-2 weeks.

Bespoke and personalized pieces timelines will be discussed at the time of the consultation.

Shipping time begins only after production has been completed.

Yes.

We offer complimentary worldwide shipping.

Please note that we are unable to ship to destinations where shipping would violate applicable laws or international trade restrictions.

Yes.

Once your order has been dispatched, you'll receive a shipping confirmation email together with your tracking details.

Orders shipped outside the UAE may be subject to customs duties, VAT or import taxes imposed by your local authorities.

These charges are the responsibility of the customer unless otherwise stated.

Standard Collection pieces may be eligible for return or exchange in accordance with our Returns & Exchanges Policy.

Made-to-order and personalised jewellery cannot generally be returned unless there is a manufacturing defect or an error on our part.

Please contact us within seven days of delivery.

We'll work with you to resolve the matter as quickly as possible.

Yes.

Every Atelier Au piece is crafted to the highest standards and is covered by our Warranty & Jewellery Care policy against manufacturing defects.

We accept major credit and debit cards along with the payment methods available through our secure checkout.

Available payment options may vary depending on your location.

Yes.

All online payments are processed securely through Shopify's trusted payment infrastructure.

Atelier Au does not store your payment card details.

To help preserve its beauty, we recommend removing your jewellery before swimming, exercising, applying lotions or perfumes, or using household cleaning products.

Store each piece separately in its original box or a soft jewellery pouch when not being worn.

Further guidance can be found in our Warranty & Jewellery Care page.

Yes.

If your jewellery requires repair or professional maintenance, please contact our Customer Care team and we'll be happy to assist.

You can reach us at info@atelierau.me or through the contact form on our website.

Our Customer Care team will be happy to assist with product enquiries, bespoke requests, sizing guidance or after-sales support.

Of course. We encourage clients to get in touch before making a purchase if they have any questions or would like personalised guidance. Consultations can be arranged via WhatsApp, email or video call at a time that's convenient for you.

We're here to help. If you can't find the answer you're looking for, our Customer Care team would be delighted to assist you.

Whatsapp: +971501884746

Email: info@atelierau.me