Privacy policy
Effective Date: 1/07/2026
This Privacy Policy applies to Atelier Au Jewellery Trading FZ-LLC, trading as Atelier Au ("Atelier Au", "we", "our", or "us").
Atelier Au respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit atelierau.me, contact us, purchase our products, or otherwise interact with us.
We are incorporated in the Ras Al Khaimah Economic Zone (RAKEZ), United Arab Emirates, and process personal information in accordance with applicable laws of the United Arab Emirates, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), where applicable.
By using our website or engaging with Atelier Au, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide when interacting with Atelier Au, including:
- Full name
- Email address
- Telephone number
- Shipping and billing address
- Payment information (processed securely by third-party payment providers)
- Ring size and jewellery preferences
- Design preferences and consultation notes
- Messages sent through our website, WhatsApp, email, or social media channels
- Inspiration images, sketches, Pinterest boards, photographs, or reference materials shared during the design process
- Any other information you choose to provide when contacting us.
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Time spent on our website
- Referring website
- Cookie data
- Website usage statistics collected through Google Analytics.
2. How We Use Your Information
We use your personal information to:
- Respond to enquiries and consultation requests
- Design and create bespoke jewellery
- Process and fulfil your orders
- Process payments securely
- Arrange shipping and delivery
- Provide after-sales support
- Communicate order updates
- Verify your identity where appropriate
- Improve our website, products, and customer experience
- Send marketing communications where you have chosen to receive them
- Detect fraud or misuse of our services
- Comply with legal and regulatory obligations.
We only collect information that is reasonably necessary to provide our products and services.
3. Bespoke Jewellery Consultations
Atelier Au specialises in personalised and bespoke jewellery.
During your consultation, you may share inspiration images, sketches, mood boards, existing jewellery photographs, or other reference materials. This information is used solely to understand your vision, prepare quotations, source diamonds or gemstones, develop designs, and create your jewellery.
Your consultation details remain confidential.
We will never share your custom design, proposal story, or personal information without your permission unless required by law.
4. WhatsApp & Virtual Consultations
Many Atelier Au consultations take place via WhatsApp, email, telephone, video call, or social media messaging.
Information shared during these conversations—including messages, photographs, voice notes, videos, measurements, design discussions, and quotations—is used solely to provide personalised consultations, prepare designs, fulfil orders, and offer customer support.
Please note that communications conducted through third-party platforms such as WhatsApp are also subject to those providers' own privacy policies.
5. Payment Information
Our website is hosted on Shopify, and payments are processed through secure third-party payment providers.
Atelier Au does not store your complete debit or credit card information.
Payment information is encrypted and processed using industry-standard security protocols.
6. Shopify
Our online store is powered by Shopify.
Shopify provides the e-commerce platform that enables us to sell our products and services online. As part of providing this service, Shopify may process personal information necessary to:
- operate our website;
- process transactions;
- prevent fraud;
- maintain platform security;
- improve website functionality.
Your information is stored on Shopify's secure infrastructure and handled in accordance with Shopify's own Privacy Policy.
7. Cookies & Google Analytics
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
- remember your preferences;
- improve website functionality;
- understand how visitors use our website;
- measure website performance;
- enhance our products and services.
We also use Google Analytics, which collects anonymous information regarding website usage, such as:
- pages visited;
- time spent on pages;
- device information;
- browser information;
- approximate geographic location.
This information helps us improve our website and customer experience.
You may disable cookies through your browser settings, although certain features of our website may not function correctly.
8. Marketing Communications
If you subscribe to receive updates from Atelier Au, we may occasionally send you:
- product launches;
- educational jewellery content;
- exclusive offers;
- new collections;
- event invitations;
- company news.
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.
9. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information only where necessary with trusted third-party service providers, including:
- Shopify
- payment service providers
- shipping and courier companies
- Google Analytics
- website hosting providers
- email marketing providers
- IT service providers
- professional advisers
- government authorities where required by law.
Each provider only receives the information necessary to perform their services.
10. International Transfers
As Atelier Au serves customers internationally, your personal information may be transferred to and processed in countries outside the United Arab Emirates.
Where such transfers occur, we take reasonable steps to ensure your information continues to receive an appropriate level of protection.
11. Data Retention
We retain personal information only for as long as reasonably necessary to:
- complete your order;
- provide after-sales support;
- honour warranty obligations;
- maintain accounting and tax records;
- comply with legal requirements;
- resolve disputes;
- retain jewellery specifications for future servicing, resizing, repairs, remakes, or repeat orders.
When personal information is no longer required, it is securely deleted or anonymised where appropriate.
12. Data Security
We implement appropriate administrative, technical, and organisational safeguards designed to protect your personal information from:
- unauthorised access;
- disclosure;
- misuse;
- alteration;
- loss;
- destruction.
While no method of transmitting information over the internet is completely secure, we continually review and improve our security practices.
13. Your Rights
Subject to applicable law, you may have the right to:
- request access to your personal information;
- request correction of inaccurate information;
- request deletion of your personal information where appropriate;
- withdraw your consent for marketing communications;
- object to certain processing activities;
- request restriction of processing;
- request a copy of your personal information.
To exercise any of these rights, please contact us using the details below.
14. Customer Photos & Testimonials
Atelier Au may occasionally request permission to share customer photographs, proposal stories, testimonials, reviews, or images of completed jewellery on our website or social media.
We will only publish such content with your prior consent.
15. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing personal information.
16. Children's Privacy
Our products and services are intended for individuals aged 18 years or older.
We do not knowingly collect personal information from children.
If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to delete it.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or services.
The updated version will always be published on this page together with the revised Effective Date.
Your continued use of our website following any changes constitutes your acceptance of the updated Privacy Policy.
18. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Atelier Au Jewellery Trading FZ-LLC
Trading as Atelier Au
Compass Building – Al Hulaila
Al Hulaila Industrial Zone – Free Zone
Ras Al Khaimah
United Arab Emirates
Email: info@atelierau.me
Website: https://atelierau.me